INTELLIGENT INTERACTIONS.
INCREASED ENGAGEMENT.

Modernizing customer experience through the power of Conversational AI.
Customer Engagement Masters

THE CUSTOMER
ENGAGEMENT
MASTERS

Effective means of communicating with your stakeholders is one of the most crucial aspects of every business, and every lost thread of interaction can mean loss of revenues. Chatbots can help businesses address such situations by being available and relevant to their customers with least human intervention. Businesses can use artificial intelligence powered conversational chatbots for customer support, sales, and post-sales interactions with 24×7 availability and increased productivity. Leverage chatbots to handle numerous internal as well as client facing interactions to provide efficient, effective, error free and immediate professional responses.

CHATBOT FOR
ENTERPRISES

With advancements in AI, natural language processing, and machine learning, chatbots can now be integrated to your enterprise apps like HCM, ERP, CRM etc and also with enterprise collaboration channels like Teams, Slack and more addressing any question the employees may have in a conversational approach, immediately. With the access to various enterprise applications, chatbots can now be utilized beyond mere support interaction, to help employees directly initiate and manage various tasks in a highly efficient manner.
  • Enterprise app integration
  • Cloud integration
  • Predefined conversations
  • Workflows execution
Chatbot for Enterprises
Chatbot Design & Ideation

CHATBOT DESIGN
& IDEATION

Chatbots can be utilized in most industry verticals including retail, healthcare, ecommerce, manufacturing and others, in various ways to help internal functions or sales and support teams to proactively address a wide range of contextual questions. It takes care of the customer engagement while your employees can focus on higher productivity tasks. Emtec offers chatbot ideation and design services to help clients identify opportunities and scenarios to utilize chatbots and define optimal chatbot framework for each scenario.
  • Functional analysis
  • Process flow
  • Interaction design
  • Wire-framing

CHATBOT
DEVELOPMENT

With a wide array of chatbot platforms out there, businesses find it difficult to identify the right platform for their unique chatbot implementation and integrations needs. Emtec team leverages a combination of platforms and accelerators and its rich experience to develop and implement chatbots that offer maximum accuracy and are securely integrated with various enterprise systems.
  • Fast-paced prototyping
  • Minimum Viable Product focus
  • Bot integrations
  • Multi-platform support
Chatbot Development
Chatbot Sustenance

CHATBOT
SUSTENANCE

Once deployed, chatbots need to be regularly updated and upgraded for the interactions they handle as well as the technology on which they operate. They also need to be constantly monitored and assessed for the volume and quality of user interaction in order to train or optimize them further. These sustenance activities ensure that the bot continues to provide improved engagement and higher productivity analyzing the past user behavior while handling communications based on latest information, chat sequences, and updates. Emtec helps clients through the entire chatbot journey ensuring faster time to market and improved return on investment.
  • Ongoing enhancements
  • Optimization and monitoring
  • Code restructuring
  • Managed support

CHATBOT EXPERTISE

  • Types

    Rule-based
    Q&A
    FAQs
    Enterprise

  • Accelerators

    Bot Designer
    Product Recommendation
    Small Talk Template
    Test Automation
    Analytics

  • Platforms

    MS Bot Framework
    Google DialogFlow
    IBM Watson
    Amazon Lex
    Custom

  • Use Cases

    Helpdesk
    Sales
    Training
    FAQs
    Reservations
    Survey
    Consulting
    Scheduling
    Logistics
    News
    HRM
    Customer Support

EXPERIENCE ZONE

Cloud
protective-packaging
accelerate-search-functionality-with-real-time-sync-of-dynamodb-and-elasticsearch
.net-applications-with-elasticsearch
migrating-from-oracle-to-sql-server
microsoft-power-bi
edge-computing
azure-ad-multi-tenant-authentication
logic-apps-deployment-part-2
azure-functions-for-serverless-computing
serverless-architecture
operation-management-suite
danfoss-power-solutions
sharepoint-employee-portal
data-migration
online-real-estate-marketplace
mobile-testing-tools
benefits-of-microservices
logic-app-custom-connectors
azure-vnet-and-hybrid-connections
azure-logic-apps
guide-to-logic-apps-deployment-part-2
premises-apps-via-a-logic-app
migrating-on-premise-apps-to-microsoft-azure-cloud
azure-batch-processing
Mobility
progressive-web-apps-2
emotional-intelligence
internal-mobile-apps
chatbots-and-voice-activated-assistants
global-food-services
location-based-logistics-apps
-enterprise-mobility-for-2018
role-of-mobile-device-management
progressive-web-apps
mobile-app-development-with-offline-capab
device-management-app
cloud-based-mobile-testing
utilizing-enterprise-mobility-services
kelly-services
Big Data
big-data-series-historical-data
big-data-series
big-data-for-healthcare
microsoft-power-bi
data-migration
enterprise-integration
why-big-data-analytics
big-data-for-powerful-insights
Intelligent Automation
ai-ml-myths
conversational-commerce
guide-to-performance-testing
digital-transformation-through-intelligent-automation
patient-management-through-intelligent-automation
the-power-of-iot-part-2
the-power-of-iot-part-1
regression-testing
my-mother-talks-to-siri
chatbots-over-a-live-agent
alexa-cortana-and-google-home
digital-voice-assistants
accelerate-mobile-application-testing
w-robotic-process-automation
ai-chatbots-can-extend-your-hcm-erp-crm-systems
cortana-intelligence-suite
test-automation-provides-value-in-product-development
why-rpa-implementations-fail
web-services-introduction
non-functional-mobile-application-testing
exploratory-testing
qa-dev-teams
usability-testing
best-application-testing-tools
iot-data-processing
application-testing-myths
performance-testing
Product Engineering
protective-packaging
digital-transformation-for-hospitality-industry
content-management-systems-cms
rapid-api-development
us-based-pet-industry
ui-design-factors
product-engineering-firm
digital-transformation-helps-sales-leaders-drive-growth
digital-transformation-adoption-strategies-and-platforms
digital-transformation-success
digital-transformation-partner-part-2
outsourced-product-development
svn-and-git
octopus deploy
digital-transformation
re-usable-fragments-in-jmeter
advanced-spatial-queries
selecting-a-digital-transformation-partner
gis-database-spatial-queries
Emtec Experience Zone

CONTACT US