DANFOSS POWER SOLUTIONS ENGAGES EMTEC AND WAVE6 FOR SALESFORCE – SHAREPOINT INTEGRATION

Emtec’s ShareINTEGRATE™ technology swiftly enables seamless content integration between SharePoint and Salesforce for this mobile hydraulics manufacturer.
Danfoss

Industry

Manufacturing

Revenue

Privately Held

Headquarters

Ames, IA

Employees

5000+ Global

Challenge

Danfoss Power Solutions provides thousands of equipment maintenance documents to their Distribution Partners via a Salesforce Community.

Historically, when updates to these maintenance documents were required, Danfoss’ content managers needed to manually sift through a myriad of source files within its Microsoft SharePoint® platform, find the corresponding file within Salesforce®, then update the changes between these documents. This manual “synchronization” process quickly became overwhelming, taking the content managers away from their primary responsibilities.

When Danfoss began looking to upgrade its Salesforce Community, it wanted to ensure the updated Community offered a more automated, seamless integration with its SharePoint environment.

Solution

Danfoss engaged Emtec’s Digital Services Group to create a custom integration between its Salesforce CRM system and its Microsoft SharePoint collaboration environment. Emtec leveraged its ShareINTEGRATE™ Salesforce SharePoint integration solution as an “accelerator” to swiftly create a powerful automated agent that would regularly (e.g. nightly) sift through Danfoss’ SharePoint-hosted documentation to detect new or updated content, then synchronize this content with corresponding content hosted in Salesforce for Danfoss’ global distribution partners to consume.

Emtec’s ShareINTEGRATE™ team worked in symphony with the client’s ongoing Salesforce Community Upgrade initiative team – including Emtec’s sister company Wave6™ – to develop & deploy integration capabilities using a customer-driven agile development approach. The resulting integration solution now greatly reduces the manual effort previously required for content synchronization. It is also available anywhere at any time via mobile devices.

Results

Danfoss now has an automated conduit between its SharePoint and Salesforce environments that enables it to more quickly share equipment documentation updates with its distribution partners. The automated process synchronizes 20-40 documents per second – potentially thousands of documents daily – compared with only dozens using previous (manual) methods.

Danfoss’ solution saved content managers hours of daily effort, providing a full ROI on the project within a few months of operation. Danfoss’ distribution partners now enjoy improved documentation accuracy, and Danfoss content managers are able to re-focus on their primary duties.

Business Impact

  • Seamless integration of Salesforce and SharePoint
  • Powerful automated processes for maintaining content synchronization
  • Expedited communication with global distribution partners
  • Improved customer support & satisfaction
  • Increased distribution partner productivity
  • Increased employee productivity
  • “Emtec’s integration tool has relieved us from the time-consuming task of manually updating all our product documentation, enabling us to be more productive and focus on core tasks.”

    Andreas Kjaer Svendsen SharePoint/Salesforce Content Manager, Danfoss Power Solutions
  • “Emtec’s custom development services help ensure we continue to offer the highest support to our partners.”

    Molly Redenbaugh Customer Experience Manager, Danfoss Power Solutions

CASE STUDIES

We are passionate about what we do and are happy to share it.
protective-packaging
danfoss-power-solutions
fiona-featured
online-real-estate-marketplace
global-food-services
device-management-app
kelly-services
us-based-pet-industry
sharepoint-employee-portal

CONTACT US